Golden Hearts Games Review: Charity Casino with Bingo

While online casinos remain prohibited in many states across the country, including Florida, social and sweepstakes casinos are allowed.

Our highest-recommended social and sweepstakes casinos

One such site is Golden Hearts Games, a social casino with a charitable twist. It’s available to players in 48 states, and we’ll cover all the need-to-know information on this page. Read on for our full review of Golden Hearts Games.

What you need to know about Golden Hearts Games

Golden Hearts Games is a free-to-play social casino. It uses an authorized model, which means you can play it legally in Florida.

When you play at Golden Hearts Games, you use virtual currencies, which are free via special promotions, and purchases are not required. However, you can purchase more of the base currency if you wish. These are the two currency types.

  • Gold Coins: GC can be purchased or received via promotions. GC are used only to play for fun and can never be redeemed.
  • Sweeps Coins: This premium currency can never be purchased. Free SC at Golden Hearts Games are awarded as part of promotions or given for free with a donation of Gold Coins. When you have enough, you can redeem SC for prizes.

While most social casinos call buying Gold Coins “purchases,” Golden Hearts takes a different approach. A portion of every purchase goes toward your selected charity, so at Golden Hearts Casino, you make donations to get Gold Coins.

Golden Hearts Games homepage

If you play with Sweeps Coins, you have a chance to redeem real prizes.

Golden Hearts Games donates 2% of your purchases to a charity of your choice. When you sign up, you can select from hundreds of charities.

User experience at Golden Hearts Games

Of course, one of the main factors when determining whether or not a social or sweepstakes casino is right for you is the user experience. In essence, you want to know how easy it is to sign up and maneuver across Golden Hearts Casino. Furthermore, what is it like to load up a game and start playing? We answer those questions below.

Registration process

Signing up at Golden Hearts Games is simple. Here’s the process.

  1. Head to the Golden Hearts Games site.
  2. Click “Join now.”
  3. Fill out the required details: first name, last name, email address, zip code, password, and date of birth. You should not need to enter a Golden Hearts Games bonus code anywhere.
  4. Check the box to indicate you are 18 or older and agree to the terms. Check the second box to affirm that you aren’t creating a duplicate account.
  5. Click “Join Now.”

From there, you should be all set to go with Golden Hearts Games. There is an alternative sign-up method. You can use an existing Facebook account to pull most of the required details automatically.

Website interface and design

The Golden Hearts Casino interface is simple and effective. It doesn’t have a lot of bells and whistles, but it doesn’t suffer without them. It’s a simple blue color scheme with vibrant game thumbnails, allowing the games to stand out. We prefer the desktop site to the mobile browser version simply because the experience feels smoother on a computer.

Navigation and usability

Compared to many competitors, particularly Hello Millions or DingDingDing Casino, Golden Hearts Games Casino is pretty minimalist, especially on its desktop site. The games are laid out in a simple grid, and there are only a few filters on top. While this might be a criticism, Golden Hearts really doesn’t need more filters. The site has fewer than 100 games, not the 700+ of a site like Pulsz Casino.

Therefore, it’s not hard to find the game you want, and the filters are just a nice assist.

Besides displaying the games, the Golden Hearts lobby doesn’t have much to show. It puts almost everything a player needs in a hamburger menu in the top right corner. (Most competitors do this on mobile, but Golden Hearts Casino is unique in how it structures its desktop site this way as well.) The very top of the lobby does have a few important announcements, and the bottom displays a call to the bingo action and a scroll of charities supported.

Game variety and quality

“Variety” and “Quality” are the key terms here. Golden Hearts gets high marks for quality and middling marks for variety. The site has only a handful of games, including some online slots, Old School Blackjack, Jacks or Better Video Poker, scratch cards, and bingo.

Golden Heart Games slots

This last category is one to highlight, however. Golden Hearts Games really emphasizes its bingo collection—and for good reason. The site has live bingo, which is rare for social and sweepstakes casinos. It also has an old-school video bingo game, which is exclusive to Golden Hearts.

While the variety (and quantity) of Golden Hearts games is low, they are fun to play, with interesting art styles and smooth gameplay. We experienced no lags at all when we played the desktop and mobile versions.

Mobile compatibility

Golden Hearts is playable on mobile devices via mobile browsers. There’s no dedicated mobile app for iOS or Android. Instead, you can bookmark the site directly to your homepage to access it quickly. The site functions well this way, but we prefer the desktop version.

Bonuses and promotions at Golden Hearts Games

Golden Hearts Games offers occasional bonuses and promos. Certainly, the bonuses and promos aren’t as robust as what you might find at Stake Casino, for example, but the offerings are fairly standard for social/sweepstakes casinos. Here’s a quick look at the main categories social casino players look for and how Golden Hearts Casino stacks up.

Welcome bonus

The Golden Hearts Games welcome bonus gives new players 250,000 free Gold Coins and 500 free Sweeps Coins. It’s easy to claim, as you don’t need a Golden Hearts promo code. Just register a new account, and you should see the coins in your account right away.

In addition to the sign-up offer, Golden Hearts Games offers a first-purchase bonus. When you spend $9.99, you’ll receive 1.75 million Gold Coins and 12,500 free Sweeps Coins. This bundle normally costs $25 at Golden Hearts Games.

Ongoing promotions

At Golden Hearts, there are four primary promotions for existing users. This means the perks don’t end with the welcome bonus.

First, there’s the daily login bonus. Sign in each day to receive a top-off with some Gold Coins and free Sweeps Coins at Golden Hearts Games. You’ll spin a bonus wheel, so the exact amount you receive will vary. During our test drive, we happened to receive 2,000 free SC, which is a nice little bonus from the wheel.

Second, Golden Hearts has partnerships in place that can grant you free Sweeps Coins. To earn the coins, you must complete tasks at the partnered companies. The tasks can be as simple as following brands on social media or as complex as signing up for a subscription service.

Third, Golden Hearts players can take advantage of regular social media offers. Follow the casino on Facebook, Instagram, X, and other channels to see the latest contests and offers.

Finally, you can claim a referral bonus. Send friends your sign-up link and earn 5,000 free SC if your friend signs up and purchases at least $10 worth of Gold Coins.

Loyalty programs

During our review, we found no evidence of a Golden Hearts loyalty program. The site could offer one in the future, but there is no rewards option at the time of this review.

Payment options at Golden Hearts Games

Purchases are never required at Golden Hearts Games. However, the option is available, and 2% of each purchase is donated to your charity of choice.

You can also redeem SC for cash prizes or gift cards at Golden Hearts Games. Note that all SC must be played through to become redeemable. It’s a 1x playthrough, which is standard among the best social casinos.

Below, we will lay out all you need to know about both purchases and redemptions at this social casino.

Purchase methods

The following options are accepted at Golden Hearts:

  • Credit/debit (VISA, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay (iOS mobile devices only)
  • Skrill
  • Google Pay

Making a purchase is super simple. Select the number of Gold coins you want to buy. The site will also show the free Sweeps Coins you get for making such a purchase. From there, choose your payment method and enter the information for it as required. Complete the purchase after selecting your charity, and the coins will hit your account right away.

Redemption methods

At Golden Hearts Games, you can redeem Sweeps Coins only after you’ve used them to play at least one time. When you get Sweeps Coins, they are called “Unplayed Sweeps Coins.” Once you play through them at least once, they become “Redeemable Sweeps Coins.” You must have at least 50,000 redeemable SC to request a cash prize redemption from Golden Hearts Games (equal to $100).

At Golden Hearts Casino, Sweeps Coins have a redeemable value of $0.002 per coin. You can redeem cash prizes this way using ACH or PayPal. Paper check delivery is also an option.

If you’d prefer to redeem at 25,000 SC, you can do so by requesting a gift card, which has a lower minimum. Gift cards can be selected for various retailers and online stores. These are processed via Prizeout.

Transaction processing times

When you purchase Gold Coins at Golden Hearts Games, the resulting Gold Coins and free SC will hit your account instantly, so there’s no processing time involved.

Meanwhile, redemptions take a little longer. Gift cards tend to be the fastest option, often processing within two business days. PayPal and ACH eCheck redemptions can take up to five business days. Checks via snail mail can take up to two weeks.

Please note that you must verify your identity before you can process purchases or redemptions at Golden Hearts Casino. This is a standard practice at social casinos, and it shows a commitment to security. You wouldn’t want your prize ending up in someone else’s account.

Security measures

Golden Hearts has many security measures in place to protect you. The site does not allow duplicate accounts, and there are safeguards in place to stop anyone from creating accounts in another person’s name.

In addition, Golden Hearts is a secure site that deploys SSL encryption to keep your data shielded from wrongdoers online.

Golden Hearts Games customer support

Golden Hearts Games has a solid reputation among social casino players, so it is very possible that you will never need to use its support channels. However, it’s nice to have them just in case. Let’s take a closer look at Golden Hearts Games’ customer support options.

Availability and responsiveness

Generally, the availability of Golden Hearts Games customer service is low. That’s mainly because there’s no live chat option beyond interacting with a chatbot (a disappointing development similar to what we noted in our Moonspin Casino review). Email is the primary contact method, and it can take up to 48 hours to get a response.

Communication channels

As hinted at above, the Golden Hearts customer support channels are limited:

  • Email (request for assistance via online form)
  • Chatbot
  • FAQ Help Center

The Help Center should always be your first stop for help. The searchable database has plenty of articles that answer common questions about Golden Hearts Games. In fact, when we asked the chatbot questions, it would almost always direct us to one of these pages.

If the Help Center does not help you, try the “Submit a Request” feature for more personalized email assistance.

Quality of assistance

In our experience, Golden Hearts’ customer support is good. When we submitted a request via the online form, we received our response in a little over 24 hours (the site strives to respond within two days), and the reply successfully answered our question.

However, your mileage may vary based on the timing of your request and the complexity of your problem. In the event of a complicated or confusing question, it would be frustrating to go back and forth with a representative via email over the course of several days rather than live chat in mere moments.

Trustworthiness and security of Golden Hearts Games

A few factors contribute to any social casino’s trustworthiness, and Golden Hearts generally earns high marks in those categories.

Regulation

Golden Hearts Games is allowed in 48 US states (excluding Michigan and Idaho) and is regulated by promotional sweepstakes laws (the same ones that control contests like McDonald’s Monopoly games or the Publishers Clearing House annual contest.) These sweepstakes laws keep operators like Golden Hearts Games in check, whereas offshore casinos, for example, are not subject to any US regulations. As such, Golden Hearts Casino is a legal and safe option for players, much more so than those shady operators.

Fairness of games

Golden Hearts Games produces most of its games in-house, so there isn’t much available about the titles (such as RTP, volatility, etc.). In our experience, the games play well and seem to win at a reasonable rate. That evidence is purely anecdotal, though.

You can view the pay table for most slots, but Golden Hearts would do well to add standard casino probability metrics like RTP to its games.

Data protection measures

Golden Hearts uses SSL encryption, which protects your data as it moves between your device and Golden Hearts Games. This is the gold-standard encryption tool for online companies, which signals that Golden Hearts takes your security seriously.

Reputation and user feedback

The overall consensus on various platforms is that Golden Hearts is a solid social casino with a few small issues. Many users report that the game library is small (it is) and that the redemption minimum can be hard to meet. On TrustPilot, Golden Hearts Games earns a solid 4.3 rating with more than 800 reviews.

Our recommendation: Should you try Golden Hearts?

There are so many social and sweepstakes casino operators available that it can be hard to choose one from the bunch. We’ve included a few pointers below to help you decide whether Golden Hearts Games is the right site for you.

You should try Golden Hearts if…

✅ You like the charity angle. Golden Hearts donates 2% of your purchase to a charity of your choice.

✅ You want special offers. Golden Hearts has an “Offer Wall” with extra ways to get Sweeps Coins.

✅ You like gift card redemptions. They’re the easiest and fastest redemption method at Golden Hearts. They also come with half the SC minimum of cash prizes. You can redeem a $50 gift card for 25,000 SC.

✅ You like bingo. Golden Hearts has a few bingo options, and it is one of the few social/sweepstakes casinos to offer this game category.

Avoid Golden Hearts if…

❌ You want lots of games. Golden Hearts has one of the smallest game libraries of any social casino.

❌ You want a mobile app. Golden Hearts has no dedicated mobile app.

❌ You need quick customer support. Golden Hearts has only one method—email—and it’s slow.

❌ You want live dealer games. They are not offered at Golden Hearts.

❌ You live in Michigan or Idaho. These are currently the only two states that prohibit Golden Hearts from operating.