Chumba Casino Review: Games, Bonuses & User Experience

Chumba offers casino-style slots and table games to players across the US. This social casino is always free to play, and you have the chance to redeem Sweeps Coins for cash prizes in promotional play mode.

Is Chumba a reputable social casino, and what can you expect upon registration? Here’s our expert review of the site, telling you everything you need to know before signing up.

In this review, we’ll break down Chumba’s games library, user experience, promotions, and fairness. Read on to find out if this social casino is your best fit.

What you need to know about Chumba Casino

Chumba is an online social casino. This means the site offers casino-style games that can be enjoyed entirely free of charge, using tokens called Gold Coins (GC) and Sweeps Coins (SC). Unlike the currency at traditional online casinos, GC and SC can be collected and played without ever spending a dime of real money.

The Sweeps Coins at Chumba are always free. Playing with them opens the promotional sweepstakes mode. Any Sweeps Coins you win become eligible for prize redemptions (minimum redemptions apply).

Gold Coins are also available for free through a variety of methods. However, you can choose to purchase GC. Doing so usually gets you some free SC at Chumba as a special add-on. When you play with Gold Coins, it is purely for fun on the site. GC cannot be redeemed for cash prizes.

Chumba is more widely available than any real money casino. This social casino is open to players in all US states, excluding Michigan, Montana, and Washington. Note that players in Idaho cannot use Chumba’s sweepstakes component. Notably, Florida players can enjoy all that Chumba has to offer.

Most social casinos offer similar games to those found at typical online casinos, except social casino games can be enjoyed for free. At Chumba, you will still find titles from popular providers such as Red Tiger, Gamesys, EvoPlay, ReelPlay, and more.

User experience at Chumba

Many factors impact a social casino’s quality. We want a site to be fast, easy to navigate, and simple during registration. But we also need the casino to offer a range of games we won’t find anywhere else, plus the option to play on mobile devices.

We’ll discuss Chumba’s performance in each of these categories below.

Registration process

Signing up for a Chumba Casino account is easy. Click over to the site and hit ‘Sign Up’ as prompted. The whole process is pretty self-explanatory. You’ll need to enter your personal details as required and then verify your account with a form of identification.

If you plan on making purchases and redemptions at Chumba, it’s best to verify your account straight away. You might prefer to leave this part for later if you’re playing only for free.

You may wish to speed up the process by connecting Chumba to your Facebook account, something we’ve also seen from competitor sites like Pulsz Casino or the popular McLuck. However, the option to log in with Google, like you find at Hello Millions Casino, would make registration even easier.

That said, the whole Chumba registration process took us less than five minutes. The steps are fast and simple, and they get you into social casino action quickly.

Website interface and design

Chumba Casino has an attractive layout that makes it easy to use—even for beginners.

Find all the features you’ll need straight from the homepage. You can access games, offers, purchase options, and redemptions at the click of a button. View the latest promotions from the scrolling banner at the top of the site. You can then click any promos that interest you to find out more.

We found Chumba to be fast and reliable during our testing. Games load pretty quickly, and titles are unlikely to crash. There’s even the option to switch between playing in portrait or landscape mode, which is perfect for mobile users or those who want several computer tabs open at once.

Navigation and usability

Once you’ve registered for a Chumba account, familiarize yourself with the site’s navigation options.

We recommend selecting your play mode to start. You can do this using the toggle at the top-right of the screen. Choose between playing just for fun with Gold Coins or playing to redeem cash prizes with Sweeps Coins.

Use Chumba’s game categories to move between all slots, tables, and bingo titles. The site also offers dedicated sections to your recently played and most-loved games, so these are easy to find again.

Hit ‘Get Coins’ to purchase GC at Chumba. You can always keep an eye on your GC and SC balance at the top of the screen. Click the main menu icon to find all other social casino features. This offers fast links to the promotions page, help center, and Chumba’s terms and conditions.

The only real navigation element that we found confusing at Chumba Casino was where to find the daily bonus. You have to click “Get Coins,” find “Daily Bonus,” and then click “Claim.” Chumba used to make daily bonuses pop up as soon as you logged in, like LuckyLand Slots does. The fact that it’s now harder to find makes it seem like Chumba is trying to hide this method of getting free GC and free SC. That’s disappointing.

Game variety and quality

Chumba is a slots-orientated site, but you will find table games and a couple of bingo options if you want to switch things up.

Similar to large social casinos like Stake.us and Punt.com, Chumba offers games from popular providers like Slotmill, EvoPlay, ReelPlay, and Red Tiger.

Overall, we’re impressed by the variety of high-quality titles at Chumba. Popular slots include The Godfather, Three Samurai, and Arrr! 10K Ways, all games from reputable developers. You will also come across one or two copycat titles here: Relax Gaming’s The Great Pigsby is a fun riff on The Great Gatsby.

If you begin to tire of the casino’s large online slots collection, head over to the ‘Table Games’ page to browse a handful of online blackjack, video poker, and solitaire games. As with all games at Chumba, these titles are entirely free to play.

Meanwhile, the social casino’s online bingo page has 75- and 90-ball bingo. These games can be played alongside any of Chumba’s other titles, as bingo is pretty much hands-free here. Simply select a bingo room to watch Chumba get to work.

Bingo is relatively new to the online casino world, and we love to see Chumba leading the pack. Right now, the only competitors that offer bingo within the same platform as other game types are DingDingDing Casino and Golden Hearts Games.

Mobile compatibility

Unfortunately, Chumba Casino has no downloadable mobile app for iOS or Android users. However, that doesn’t mean the site is unusable on smaller screens. We’ve found a couple of great ways to access Chumba on your mobile or tablet device.

Chumba Lite is the next best thing to a full Chumba Casino app. This downloadable mobile app offers a condensed version of the social casino to both Apple and Android users. That said, Chumba Lite does not support sweepstakes play, so you should try it only if you’re playing for fun.

It’s also important to note that this really is a “Lite” app. It hosts only a small handful of games. What’s more, Chumba Lite is a standalone product that uses Gold Chips. You will not be able to use your Gold Coin balance here.

To access all of Chumba’s features on a smaller screen, it’s best to open the site using a mobile browser. This offers complete access to both of Chumba’s play modes, the social casino’s full range of games, and the option to purchase and redeem coins. It’s even possible to bookmark the site on your device so that you can access it as you would an app.

It would be great to see a complete Chumba Casino app soon, even if it’s just a connection to the web version, like you find at High 5 Casino. We love the variation that Chumba Lite provides, but being able to link your profiles and access more games would really make a difference.

Bonuses and promotions at Chumba Casino

Chumba consistently offers new promotions to all players. Each new user can claim a special welcome bonus upon registration, but there are plenty more bonuses where that came from. Now, let’s dive into the promos open to new and existing players.

Welcome bonuses

Sign up at Chumba today to receive a no deposit bonus. All new players can unlock 2,000,000 Gold Coins and 2 free Sweeps Coins upon account verification. No bonus code or purchase is required. Just create and verify your account to get started. Your join bonus will appear in your Chumba balance when you log in for the first time.

Players who choose to buy Gold Coins can also claim a first-purchase bonus from Chumba. Receive 10,000,000 GC for $10 (normally $30), plus 30 free Sweeps Coins. Again, it’s never necessary to purchase Gold Coins from a social casino.

Ongoing promotions

Get involved with Chumba’s daily promotions to restore your GC balance for free. Here’s an idea of the offers open to players every week.

• Daily bonus: Sign into Chumba daily to receive a free login bonus. Users can claim up to 600,000 Gold Coins and 3 free Sweeps Coins at Chumba every 24 hours.
• Social media competitions: Follow Chumba on Facebook for access to regular giveaways and bonuses. When you come across a competition, hit the link in the post to submit your answer securely. This is a much better system than the one offered at Pulsz, which asks users to comment with their answers.

Loyalty programs

Chumba does not have a loyalty or VIP program at this time. To get the most out of your play, we recommend claiming your daily login bonus and keeping up with the latest promotions.

We hope Chumba will introduce a loyalty program soon. Though rare at social casinos, such programs are great for unlocking new perks and prizes. For now, if you want that kind of program, check out Pulsz, Sweeptastic, or Stake.us instead.

Payment options at Chumba

Games at Chumba Casino are always free to play. However, some users may prefer to buy Gold Coins.

Most GC purchases come with free SC, which can be played for the chance to redeem cash prizes. It’s important to note, though, that you can always claim free SC from your daily login bonus.

Purchase methods

Open the Chumba Gold Coin store to purchase GC. Chumba allows players to make purchases starting at $1 using online banking, credit/debit cards, Skrill, or Chumba gift cards. Each purchase is instant and will appear in your social casino balance immediately.

Chumba does not charge purchase fees, but some payment methods might. We recommend checking with your bank before you try to pay.

Redemption methods

Any Sweeps Coins won from playing Chumba games can be redeemed for cash prizes or gift cards. Once you have verified your account with a photo ID, it’s easy to make a redemption request.

Open the social casino’s redemption page to start. Here, you can choose between Prizeouts (gift cards) and cash prizes. Prizeouts start at 10 SC. You can choose from several popular online gift cards, such as Amazon and Airbnb.

Cash prize redemptions start at 100 SC, which is pretty standard across social casino sites. Most redemptions will be awarded using the same payment method you use to buy GC. For now, that’s ACH, e-check, or Skrill.

Transaction processing times

Most cash prize requests are processed within 48 hours. Once approved, Skrill payments tend to drop within the following two days. E-checks can take up to two weeks. Prizeouts generally arrive much faster, hitting your email address almost immediately. We requested a $10 DoorDash e-gift card in the early afternoon and had it in time to order dinner!

Security measures

Chumba is committed to safeguarding all transactions. All payments are encrypted, and you can delete your banking details at any time. Full card details are never stored at Chumba.

Chumba customer support

Chumba’s customer support services can be accessed through the casino’s main menu. Here’s how the site looks out for its players and how this compares to other social casinos.

Communication channels

Here are the various ways you can access help from Chumba Casino.

• FAQ: Chumba’s Frequently Asked Questions page covers common topics like verification, redemptions, games, and purchases. This is a great first stop for all queries.
• Request submission: Hit ‘Submit A Request’ within Chumba’s help center to send the team an email. The casino requires an unusual amount of details to get requests started, but this may help to increase overall response times. Chumba aims to respond via email “as soon as possible.” We would like to see a more precise
• Social media: Chumba is pretty active on social media. However, when we messaged the social casino on Facebook, we were quickly redirected to the site’s Zendesk support center.

Live chat assistance is available only to Chumba players who are trying to complete a purchase. This is a little disappointing, considering smaller sites like Moonspin offer live support to all users, regardless of their play activity.

Availability and responsiveness

Chumba generally responds to all requests within 48 hours, but we have noticed a recent increase in delay complaints from users. Chumba claims to be experiencing more support requests than usual, so we’re hoping the busy period will settle down. However, this is concerning for players choosing to put their trust in Chumba’s operational support.

Quality of assistance

Customer support at Chumba can get a little frustrating. We’ve noticed several players struggle for responses on social media, only to receive blanket, one-size-fits-all messages. We really would like to see Chumba improve its attention to detail here.

Trustworthiness and security of Chumba

As with any website you sign up for, it’s important to know you can trust Chumba Casino. It’s crucial that the site knows how to handle data, properly verify users, and help them play responsibly.

This begs an important question: is Chumba a safe and legitimate social casino? We’ll answer in detail in the sections below.

Regulation

Chumba is a legal social casino open to players across the US. The only exceptions are Montana, Michigan, Washington, and Idaho. It’s important to use regulated sites to ensure your data’s security. Offshore online casinos cannot promise the same level of cover.

This particular site is owned by VGW Malta Limited, which holds a gaming license from the Malta Gaming Authority. In the United States, Chumba must comply with various promotional sweepstakes laws. This is integral to ensure Chumba sticks to fair play rules and protects player information.

Fairness of games

Chumba uses a random number generator (RNG) to ensure all slot, table, and bingo game outcomes are completely random. The particular RNG used at Chumba is certified by iTech Labs and Gaming Associates. The lab guarantees unpredictable and non-repeatable sequences.

Data protection measures

Chumba Casino has a detailed privacy policy that covers the information it collects, how it is used, and how long it will be retained. We recommend reading this before signing up for this or any other social casino site.

You can choose to limit ad tracking settings and opt out of third-party sharing at any time. The casino uses physical and electronic safeguards to protect all information gathered and regularly reviews its practices to stay up to date with technological advancements.

Any concerns regarding your personal information and how it is used can be directed to [email protected].

Reputation and user feedback

As part of the large VGW group, Chumba comes with a great reputation. It’s rare to find any complaints about purchases or redemptions at Chumba. Such gripes may pop up around lesser-known sites, like a Crown Coins Casino.

On Trustpilot, Chumba has a rating of 3.6 from over 5,500 reviews. This is pretty average for a social casino of Chumba’s size.

Chumba players seem to have complaints only about a lack of customer support and a decrease in promotions. An increase in daily offers and the introduction of a VIP program would help the site in this regard.

Our recommendation: Should you try Chumba?

All social casinos are different, so it’s important to pick a site offering the best features, games, and promotions for your style. During our testing, we gained a clear picture of exactly who Chumba Casino is for. Let’s get into it.

You should try Chumba if…